JOB TITLE: FUNDRAISING OFFICER
Department: Fundraising/Marketing/Communications
Manager: Public Engagement Manager
Contract: Permanent
WHO WE ARE
The Irish Heart Foundation (IHF) is the national charity dedicated to
fighting heart disease and stroke. Our mission is to play a leading
role in improving the cardiovascular health of people living in
Ireland, prevent heart disease and stroke, advocate, save lives and
transform recovery.
THE OPPORTUNITY
We are looking for a creative, highly motivated, passionate person to
join our Fundraising Team. The ideal person will be a natural
fundraiser and people person who is able to hit the ground running and
work with colleagues in the Fundraising Team on exciting campaigns,
events and general fundraising duties.
Irish Heart Foundation is looking for a FUNDRAISING OFFICER, who will
play an instrumental role within the IHF fundraising
/marketing/communications team. The Fundraising Officer will support
the successful implementation of national fundraising campaigns &
events in addition to managing day-to-day administration of ongoing
fundraising activities.
As this area is rapidly changing there will on-site learning and
training opportunities for the successful candidate.
THE ROLE
As Fundraising Officer, you will work closely with colleagues on a
range of campaigns and events including Love Run, Jump in July and you
will assist the fundraising team in developing, administering and
maintaining relationships with our many fundraisers and volunteers.
Reporting to the Public Engagement Manager, you will provide support
for campaign implementation while ensuring ongoing fundraisers are
being supported.
WE WOULD LIKE TO MEET YOU IF YOU ARE:
* A friendly, warm, empathetic person with an interest in the charity
sector who enjoys working in a team but can also work independently.
* A great communicator who has an excellent written and verbal
communication skills.
* An organised administrator who is good at managing more than one
task at the same time and has very strong attention to detail and
ability to meet deadlines and targets.
* A self-starter with the ability to learn detailed processes and
implement. To problem solve and create efficiencies when possible.
KEY RESPONSIBILITIES
* Be the first point of contact for our fundraisers, providing a
warm, engaging and compassionate attitude and managing, maintaining
and building relationships with supporters to achieve best retention
across a range of media including phone, email, social media and post.
* Input and maintain accurate data on THANKQ database (CRM).
* To work with the Public Engagement Manager to devise and implement
best practice thanking, banking and supporter loyalty enhancing
systems.
* To manage administration of fundraising activities - this includes
initial contact, fundraising assistance (familiarising with various
platforms including Facebook, Just Giving & iDonate), and supporting
individuals throughout the journey of their campaign and timely
acknowledgement on completion.
* To assist with reporting on all donations on a monthly basis -
financial reconciliation across all the systems.
* Lead and manage admin projects on an ad-hoc basis.
* To comply with the IHF?s policies and procedures, relevant
professional codes of conduct and standards, regulation and
legislation governing charities activities, including Data Protection
and GDPR.
SKILLS AND EXPERIENCE REQUIRED
* Minimum of three years? experience in a similar role - previous
experience in fundraising/customer care role, including inbound and
outbound phone experience with a proven track-record working against
timescale and deadlines.
* Excellent and accurate administrative and analytical skills with
strong working knowledge of Microsoft Office products, particularly
Excel and Word.
* Excellent and engaging communication (verbal and written) and
interpersonal skills with an ability to build relationships with
supporters and co-workers.
* Professional and warm telephone manner.
* Strong planning and organisational skills. Ability to work under
pressure and maintain meticulous attention to detail and accuracy.
* Proven ability to work both independently and collaboratively
within a team environment.
* Enthusiastic, passionate, flexible, adaptable and can-do working
attitude.
* Responsible attitude to dealing with sensitive and confidential
information.
* Commitment to the aims and values of the IHF.
* High level of proficiency in English; both spoken and written.
DESIRABLE
* Experience of working in a fundraising sector environment.
* Understanding of supporter care and digital marketing principles.
* Experience in database management, ideally Thank Q or other CRM
platform.
* Knowledge of GDPR a plus.
DETAILS OF ROLE AND APPLICATION PROCESS
This is a full-time role, Monday to Friday. The role is based in the
Irish Heart Foundation?s offices in Rathmines, Dublin. Currently
staff are working remotely, and the successful candidate will be
supported to work remotely initially according to public health
guidelines.
The above is a guide to the nature of the work required. It is not
wholly comprehensive or restrictive. This job description will be
reviewed in line with business needs.
To apply please provide an up-to-date curriculum vitae and a cover
letter outlining how you suit the post by email to Siobhan Browne, HR
Consultant Email: **Apply on the website**
The closing date for this position is Friday December 3rd at 5pm.
_The Irish Heart Foundation is an equal opportunities employer. The
Irish Heart Foundation has a no smoking policy. Employees are not
permitted to smoke whilst undertaking any duties on behalf of the
Foundation._
We need : English (Good)
Type: Permanent
Payment:
Category: Health
